Getting Help: Partner vs. Lano Support (Who to Contact for p4p Support)

The Payroll for Providers (p4p) solution is built on a shared responsibility model — with support split between your payroll partner and Lano. Knowing who to contact can help you get answers faster and ensure your issue reaches the right team.

Learn how the service works in this article: Understanding the Payroll for Providers Service

Payroll-Related Questions → Contact Your Payroll Provider

For questions related to:

• Payroll processing and calculations

• Employment documents and contracts

• Payslip content and corrections

• Taxes, deductions, and compliance

Please contact your payroll provider directly. They are responsible for the payroll setup and local regulatory processes.

Platform & Technical Questions → Contact Lano

For questions related to:

• Platform navigation and workflows

• Login or access issues

• Submitting expenses or requesting time off

• Bugs or technical errors

Reach out to Lano Customer Success — they’re here to help you with anything related to the Lano platform.

For Employees: Who Approves My Requests?

If you're an employee and need help with:

• Payslip questions

• Expense reimbursement approval

• PTO request status

Please contact your internal manager or the person responsible for these approvals in your organization.

To help you find relevant guidance quickly, here are direct links to the Help Center sections tailored to your role:

For p4p Clients (Businesses)

• Administration

• Platform Essentials

• Global Payroll

• Employer of Record (EOR)

• Integrations

For p4p Employees

• For Employees

These articles were originally created for direct Lano users. If you’re using the p4p service, please make sure to direct your questions to the correct party as explained above.

You can find direct contact details for both your payroll provider and Lano inside the platform:

• Hover over the Powered by Lano link at the bottom of the left-side menu. A pop-up will display the contact email addresses.

• Or reach Lano directly at customersuccess@lano.io.