GDPR & IT Security

The Protection of Your Data Comes First

At Lano, nothing is more important to us than the success of our customers, which is why we attach great importance to the best possible protection of all customer data we collect. Together with data protection experts, we have established comprehensive security measures to protect all personal data transmitted to us in the course of using the Lano platform from unauthorised access by third parties.

It goes without saying that Lano complies with the GDPR and has its data protection measures regularly reviewed by experts. In addition, we support our customers with technical solutions to meet all GDPR requirements.

What is GDPR?

The General Data Protection Regulation or GDPR has been in force since 25 May 2018 and establishes a uniform legal framework for companies with regard to the processing of personal data of EU citizens. In essence, the GDPR aims to protect sensitive data and give individuals greater control over how their data is collected, processed, stored and disclosed.

All companies that collect or process personal data of EU citizens are obliged to prove the lawfulness of data storage and processing to customers, users or supervisory authorities upon request. Further information on the GDPR can be found on the websites of the European Union.

Your Data, Your Rights

Lano processes personal data on behalf of its customers. We always process data responsibly and endeavour to implement the wishes and requirements of our customers. It is therefore important for us at this point to inform you about your rights which you can exercise with regard to the use of your personal data.

Right to information

You can obtain information about your personal data processed by us at any time and free of charge. For this purpose we provide you with a file containing all data stored by us.

Right to correction

If the information concerning you is (no longer) accurate or incomplete, you may request that it be corrected or completed. In your Lano profile, you can also correct or complete the most important data yourself at any time.

Right to deletion

You can request the deletion of your personal data at any time. In some cases, data deletion is only partially possible because we are required by law to retain such data (e. g. invoices).

Right to limitation of processing

You have the right to request that the processing of your personal data be restricted. In this case, we will block your user account for further processing.

Right to appeal

If you believe that we have not or have not fully complied with your request, you may file a complaint with the appropriate data protection supervisory authority. Please contact the relevant data protection authority in your federal state directly.

SSL Encryption for Secure Data Transfer

The SSL (Secure Sockets Layer) encryption protocol is indispensable for secure data transmission on the Internet. SSL encryption ensures that sensitive data such as passwords, names or other account information cannot be tapped by unauthorised persons. You can recognize this encryption by the fact that an “s” (“https”) is attached to the known “http” in the URL address. This SSL certification encrypts all customer communications over the Lano platform.

Private Cloud for Data Storage

All personal data that must be transmitted to us and regularly retrieved within the scope of using the Lano platform is collected and archived in a central data storage facility, a so-called “private cloud”, located in the European Union. This data storage is encrypted with proven security software and is thus optimally protected against unauthorized access. In contrast to a public cloud, the private cloud is exclusively used by Lano and only Lano has access to the stored data.