Understanding your Lano invoice

The three questions behind most invoice queries, answered in one place.

You are invoiced in your preferred (local) currency. Where an employee's salary currency differs from your invoice currency, a currency conversion applies. Lano uses the mid-market rate published by xe.com as the reference for conversion.

The rate applied to your invoice can differ from publicly quoted mid-market reference rates. This adjustment reflects changes in market conditions: when handling international transactions, Lano shoulders the responsibility of managing the inherent risks linked to currency fluctuations, which leads to a rate above the standard mid-market reference. This proactive stance guarantees that your team members receive their salaries promptly and consistently, whatever the currency markets do between invoicing and payout - we always prioritise the stability and security of employee salaries.

Two things that are never affected by currency conversion:

• Deposits - converted without the adjustment

• Service fees - your fee is your fee, regardless of currency

  
  

The same methodology applies to every invoice, so treatment is consistent month to month. If you'd like the specific rate applied to an invoice, contact us with the invoice number and we'll provide the calculation.

When an employee starts, leaves, or changes terms part-way through a month, that month is pro-rated: gross salary, employer costs and the associated fees are calculated on the portion of the month worked (for example, 12 of 22 working days). You'll see this most often on:

• The first invoice after a mid-month start

• The final invoice after a mid-month exit

• The month of a salary change, which can appear as two part-month lines (old salary for the first part, new salary for the rest)

Full-month billing resumes the following cycle.

• Vacation / temporary leaves: the accounting of paid-leave accruals or taken leave for the period, driven by local rules in the employee's country - not an extra charge decided by Lano.

• Statutory employer costs: country-mandated social contributions on top of gross salary. These can change when local rates change; where a partner notifies us of a statutory change, we notify you before it appears on an invoice.

• One-off items (bonus, commission, expense reimbursements): shown separately in the month they are processed, with the payroll month in the description.

Email us the invoice number and the specific line - we'll reply with the line-level calculation. If a difference comes from a local statutory change, we'll include the notice from our in-country partner.