How to change your billing details

Your billing details - legal entity name, billing address, and VAT number - appear on every invoice we issue, so keeping them current matters for your bookkeeping and tax reporting. Here's what you can change, where, and what happens to invoices already issued.

You update your company's billing information directly in the Lano platform, under your company Settings. Changes you can make there include:

• Billing address - the address printed on your invoices

• Company legal name - as it should appear on invoices

• VAT / tax ID - used on your invoices and for correct VAT treatment
  
  

Only users with the Admin role can edit company-level settings. The change takes effect on the next invoices issued - it does not rewrite invoices already sent.

For compliance reasons, billing details are updated by you in the platform, not by Lano support on your behalf. This ensures every change to the legal data on your invoices is made and traceable from your side. If a field appears locked or you can't find it, contact us and we'll guide you through it.

By default, invoices are issued to the entity receiving the Global Payroll or EOR service. If your invoices should go to a different legal entity in your group - a holding or shared-services company, for example - this is a billing entity setting, and it can be configured. Contact us at billing@lano.io with the entity's full legal name, billing address and VAT number, and we'll set it up with you.

If your legal entity changes - a rename, an acquisition, a new entity taking over the contract - tell us as early as you can, in one message with:

1. The new legal name and billing address

2. The new VAT / tax ID

3. The effective date for invoicing

4. Whether your bank account for payments changes too, or stays the same for now (these are independent - many clients change the invoice entity first and the bank account later)
   
   

We'll update our records so invoices are issued correctly from the effective date, and confirm back to you.

Already-issued invoices can be corrected and re-issued - this is a common and quick request. Email billing@lano.io with the invoice number (e.g. EOR-12345) and the exact details as they should appear, and we'll send a corrected version. Note that correcting an invoice does not change your account's stored billing details - update those in Settings as well, or the next invoice will repeat the problem.

If you have any questions or concerns, you can contact our billing team directly at billing@lano.io — we’ll be happy to assist you.